Last Updated: May 21, 2025
Welcome to Crumpet! These Terms and Conditions (“Terms”) govern your access to and use of the Crumpet software-as-a-service platform, including any associated websites, applications, and services (collectively, the “Service”) provided by Crumpet (“we,” “us,” or “our”).
Please read these Terms carefully before using the Service. By accessing or using the Service, you (“User,” “you,” or “your”) agree to be bound by these Terms and our Privacy Policy (available at https://crumpet.app/privacy-policy). If you do not agree to these Terms, you may not access or use the Service.
If you are using the Service on behalf of an organization or entity (“Organization”), then you are agreeing to these Terms on behalf of that Organization, and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, “you” and “your” will refer to that Organization.
Crumpet is a software tool designed to assist UK-based food businesses in calculating nutritional information, managing ingredients, identifying listed allergens, and generating draft information for food labels based on data inputted by you and publicly available nutritional databases. The Service aims to help users meet certain aspects of UK food labelling regulations.
To use certain features of the Service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account password and for any activities or actions under your account, whether or not you have authorized such activities or actions. You agree to notify us immediately of any unauthorized use of your account.
You must be at least 18 years old to use the Service.
You are solely responsible for the accuracy, completeness, legality, and quality of all data, information, recipes, ingredient lists, and other materials (“User Content”) that you input into, upload to, or transmit through the Service. The output and calculations generated by the Service are directly dependent on the User Content you provide.
You agree to use the Service in compliance with all applicable local, national, and international laws, rules, and regulations, including but not limited to UK food safety and labelling laws (such as Natasha's Law, FSA guidelines, and Trading Standards requirements).
You agree not to:
We and our licensors own all right, title, and interest in and to the Service, including all underlying software, technology, designs, branding, documentation, and any derivative works thereof. These Terms do not grant you any rights to use our trademarks, logos, domain names, or other brand features.
You retain all ownership rights in your User Content. By submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content solely in connection with operating and providing the Service to you.
If you provide us with any feedback, suggestions, or ideas regarding the Service (“Feedback”), you hereby grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to use the Feedback in any manner and for any purpose, including to improve the Service and create other products and services.
By using the Service, you grant us a non-exclusive, royalty-free license to use your company name and logo in our marketing materials, website, case studies, and promotional content. We will use your brand assets in a professional manner consistent with your brand guidelines if provided. This usage may include featuring your logo in a "Customers" or "Trusted by" section of our website, including your logo in marketing presentations, and mentioning your company as a customer in promotional materials or social media posts.
Opt-Out Option: If you wish to opt out of having your company name and/or logo used for marketing purposes, you may do so by emailing marketing@crumpet.app with the subject line "Marketing Opt-Out". Upon receipt of your opt-out request, we will remove your company name and logo from our marketing materials within thirty (30) days. This opt-out will not affect any marketing materials that have already been printed or distributed prior to the completion of the removal process.
You agree to keep confidential any non-public information about the Service and our business that you learn during your use of the Service.
These Terms will continue to apply until terminated by either you or us as set forth below.
You may terminate your agreement to these Terms at any time by ceasing all use of the Service and deactivating your account.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.
For significant changes to these Terms, we will make reasonable efforts to provide additional notice, such as an email notification to the email address associated with your account.
